Common Trouble mm disk failure disk failure
Chapter One, the definition referred to here for example
disk failure, said two aspects: one hard drive, optical drive, floppy drive and the media and other failures; other The first impact on the hard drive, optical drive, floppy drive access components (such as motherboard, memory, etc.) caused by the fault.
two possible fault phenomenon
1, hard drive
1) hard drive abnormal sound, noise large;
2) BIOS can not correctly identify the hard disk, hard disk light is light or not light, hard disk drive interference of other work;
3) can not partition or format the hard disk capacity is not correct, the hard disk has bad sectors, data loss, etc.;
4) the logical drive letter is missing or changed, accessing the hard disk error;
5) hard disk data protection fault;
6) hard disk failure caused by third-party software ;
7) hard drive protection card failures.
2, floppy disk drive
1) floppy drive light does not shine or Always, floppy drive can read the disks sound great;
2) Floppy Drive is zoned disk, floppy disk can not eject or insert, etc.;
3) can not be formatted floppy disk, floppy drive does not read the disk, floppy drive, or interfere with other devices or applications, the normal work;
4) in a floppy drive can not write the document in another to read a floppy drive;
5) floppy drive letter is missing or changed, when the floppy access error;
6) floppy drive installation is not in place.
3, CD-ROM drive
1) drive more noise than large, designated disk drive, optical drive tray can not eject or close, and poor ability to read the disk drive;
2) CD-ROM drive letter is missing or changed, the system can not detect CD-ROM, etc.;
3) access drive crash or when error, etc.;
4) CD-ROM drive does not work cause media.
three components may be involved in
hard drive, optical drive, floppy drive and their settings, disk interface on the motherboard, power supply, signal line .
Fourth, determine points / order
1, maintenance of pre-prepared
1) disk data line;
2) the corresponding disk test software;
3) virus scanning software. < br> 2, the hard drive
1) Environmental inspection
A. Check the hard disk connected:
a) hard drive ID jumpers are correct, it should be connected to the cable position on the match;
b) connect the hard drive data cable is connected wrongly or reversed;
c) hard drive cable is damaged or hard creases. can replace the cable inspection;
d) whether the type of hard drive cable and hard drive technical specifications in line;
e) hard disk power supply is properly connected, should not be too loose or not inserted in place of the phenomenon.
B. Hard visual inspection:
a) hard drive circuit board components Are there deformation, discoloration, and phenomena such as fracture defect;
b) hard disk power outlet of the needle is connected with Weld or loose soldering phenomenon;
c) power-up, the hard disk light is not lit when the self-test or Always; whether the normal hours of work lights shining;
d) after power up, to listen to the sound functioning of the hard drive is normal, should not be an unusual sound and excessive noise.
C. Check the hard drive power supply:
a) supply voltage is within the allowable range, whether the fluctuation range of the extent permitted by such.
2) failure to check points
A. recommended minimum system software under check and determine whether the failure phenomenon disappear. This will rule out due to other parts of the hard disk drive or the impact of access.
B. Parameters and set the check:
a) hard disk system can be correctly identified, identification to the hard disk parameters are correct; BIOS on IDE channel transfer mode settings are correct (preferably set to \Note that the nominal capacity of the general unit mark by 1000, while in the BIOS and the formatted capacity is displayed as a unit by 1024, between 3% to 5% of the gap. Another formatted capacity usually less than the capacity shown in BIOS). hard disk capacity is based on functions provided by the system (such as with a key recovery), should be much smaller than the actual capacity, reduce the value of the See user manual instructions;
c) Check whether the current technical specifications of the motherboard support the use of hard disk technical specifications, such as: support for hard drives larger than 8GB, the support of high transmission rate, etc.;
C. Check the logical structure of the hard disk: startup class failure reference point to judge The relevant parts.
a) check whether the normal disk partition, partition is activated, whether the format, the system file exists or integrity;
b) for not partition, formatting the hard drive, without the case of the virus, should be replaced hard drive. change is still valid, check the minimum system software, the hardware components have lower fault;
c) if necessary, repair or initialization, or complete re-install the operating system; < br> D. Check the system environment and settings: Start Class Trouble reference points in the relevant parts.
a) pay attention to check the system for the presence of the virus, in particular, is to guide the virus (such as the use of search KV3000 / K command, or MEM.EXE orders check);
b) carefully check whether the operating system is running third-party disk management software; Device Manager on the IDE channel settings are appropriate;
c) is ON inappropriate services. Note that here, ATA drive in some applications of the likely exception, recommended to uninstall it after see abnormal behavior disappeared;
E. hard disk performance check:
a) when added electricity, if the hard drive sounds unusual, simply do not work or not working properly, it should check whether the power problem, the data cable is faulty, BIOS settings are correct and so on, and then the hard drive itself is faulty;
b ) should use the appropriate hard disk drive manufacturers test program checks the hard disk have bad sectors or other possible failure;
F. For the protection of cards on the hard disk problems caused by the following aspects should be considered:
a) Installation hard drive protection card, should pay attention to the CMOS in the virus warning off, the CMOS address set in the mapping does not use (disable), the CMOS in the first boot device is set to LAN; optical drive and hard disk should be connected to different IDE data online.
b) hard disk if you forget the administrator password protection card, for 1.0 ALT +133, ALT +144, ALT +155, pop-up of 10 groups (must be with a small keyboard), the 3.0 version In the administrator password, enter ENPQ, get a set of data, and then dial 800 to get the password;
c) equipped with hard disk protection card machine, the boot screen appears the phenomenon of red, should be resolved using a dedicated tool. methods, please See related \whether the boot disk partition types recognized by the operating system; in the hard disk larger than 8GB, the 8GB is established after the fall of the boot disk FAT16 partition (of course, support the FAT16 file system boot disk); the exclusive area of the boot disk if more than 3;
e) can not afford protection hard disk protection card, to check whether the user turned off the hard disk protection feature, to enable the hard disk protection, can enter the system before, click F4 to enable (should have been installed prior before), if not, can be reseated the hard disk protection card. In Windows, you should check the driver software is installed;
f) When Kai had the hard disk protection feature, the hard disk is not the original system reservations should be asked whether the Department of users of the original system partition using third-party software. At present only to protect the hard disk protection card that comes with the operating system, FDISK to partition the system;
g) in protected mode for each hard drive to restore If not properly shut down because, while there many times ScanDisk prompts should be in administrator mode, add in the Msdos.sys file entry autoscan = 0;
h) for the user mode, garbled phenomenon, required to run in administrator mode to upgrade disk SETUP.EXE;
3, the floppy disk drive
1) Environmental inspection
A. floppy in certain circumstances, the inspection method is similar to the hard disk .
B. Check the floppy connection:
a) connecting cable installation is correct, there should be misplaced or INSERT phenomenon;
b) the location of floppy drive connected, should be the value set in BIOS line;
c) floppy power connection is correct.
C. Floppy visual inspection
a) floppy drive if there are foreign;
b) whether the circuit board and component deformation, discoloration , smell and other phenomena.
D. used the quality is bad floppy media;
2) failure to check the check points
A. floppy drive should be the minimum system software to add floppy drive, or remove Hard to judge after examination. and, when necessary, out of the box outside the examination;
B. similar to the hard drive check. but beware: BIOS on floppy is read-write settings to allow or prohibit;
C. check the floppy drive’s read and write, one is checking their literacy, the other is the exchange of floppy disk read and write capabilities, which means that there may be trouble in the floppy in the floppy disk can written in another a normal floppy drive to read. If not, replace the floppy drive;
D. is the most easily infected floppy disk media, so the examination, we must pay attention to the virus in check.
4, CD-ROM drive
1) Environmental inspection
A. check the drive connections:
a) drive on the ID jumpers are correct, it should be connected to the cable position on the match;
b) drive data cable is connected a wrong or reversed;
c) optical cable is damaged or hard creases. can replace the cable inspection;
d) whether the type of drive cable and drive the technical specifications in line;
e) drive power supply is properly connected, should not be too loose or the plug is not in place of the phenomenon.
B. drive visual inspection:
b) drive circuit board components have deformation, discoloration, and fracture defects and other phenomena;
c) drive power outlet of the needle connected whether Weld or loose soldering phenomenon;
d) power-up, the drive self-test when the light is not bright or Always; work light whether the normal shiny;
e) power-up, the CD-ROM drive to listen to the sound operation is normal, there should be no unusual noise and excessive noise.
2) failure to check points
A. optical inspection, replace the software application CD-ROM minimum system checks the hard disk to judge. and, when necessary, out of the box outside inspection. inspection, with a bootable CD to start, a preliminary inspection drive failures. If not properly read take, then check the minimum system software. The first study is the optical drive;
B. similar way to check the hard drive;
C. drive performance check:
a) the failure to read the disks poor , first consider the impact of anti-virus software, then use the CD that were detected, such as fault recovery is to replace the maintenance, or see the user’s needs and make the appropriate treatment failure;
b) If necessary, refresh the drive through The formware check whether the phenomenon is not the fault displacement disappears (eg due to a CD-ROM drive into a CD-ROM, causing the system is first started, the drive does not work correctly, you can try in this method);
D. operating system in the configuration check:
a) applications in the operating system can support the drive’s technical specifications used;
b) Device Manager settings are correct, IDE channel settings are correct. necessary to uninstall CD-ROM drive restart, so that the operating system re-identification.
5, this class of fault finding processes
see Appendix I (c).
six cases
Case 1:
Problem description : Wang is a company’s computer maintenance personnel, office machine is Lenovo’s Ben on 2000 models, 13G hard drive, as long the computer system and data is not maintained, the system up and running than slow, the C disk the important data copied to the D drive, then run the system restore software Lenovo, the Windows98SE hidden partition to the C drive on the system copy less than .10 minutes to restore complete, reboot again, the normal into the Windows98 system. but into the system, found that the division of the extended partition with PM a lot of missing data is in the extended partition, what to do? Wang embarrassing situation hh
Solution: First, view the Lenovo machine random data, the instructions read \PM and so could not support the partition format, partition, please use Fdiskhh \and an extended partition is no other partition information, then think of software Diskman, enter MSDos, run Diskman, the first warning that the partition table is wrong, Diskman although still recognize the hard drive into two partitions, but it also re-test the partition table function. re-test partition table has two fully automatic and interactive methods, choose the latter, Diskman cylinder testing began by pre-existing hard disk partition table. After a very long time, the original three partitions, including Lenovo System hidden backup partition recovery software have been tested out, to maintain regional format, as usual.
Comments: The application or user in the user partition on the hard drive power will lead to partition table error encountered such a problem Do not worry, to analyze the cause of the problem, see the relevant information, such as software and computer data with the help of the relevant software or tools to solve, if the hard drive works, related software application or tool is not very understanding, some To find the relevant information, or to the person asking.
Note: Diskman hard disk partition table maintenance software, run on MSDOS environment, using all Chinese graphical interface, without any support character system. chart form to reveal the detailed structure of the partition table to support mouse operation, support large hard drives and more than 8G UNIX, NTFS partition format etc..
Case 2:
Problem Description: A user Sky II 5311 model, the user software to reflect random NTI CD-Maker Plus the FileCD tool when formatting rewritable discs (BenQ CD-RW), progress rapidly to 100%, but did not finish formatting tips, forcibly close the dialog box can not turn off. Finally the only other End Task. using NTI CD-Maker Plus hard disk recorder, recording the progress of the process of recording shows, and prompt after burning will burn a good CD into the drive, prompt does not recognize CD-ROM.
solution: first of all is the NTI CD -Maker of plug-in FileCD of software problems, upgrade NTI CD-Maker software to V5.08, V5.13, failed to resolve, to upgrade to V5.15 phenomenon remains, look FileCD the original version and the user’s machine FileCD version, as the follow-up for the 2.0.10 version does not function in the rewritable optical disc has improved. considering the selection of other burning software, use NERO to test (version V5.5.9.0), using the software implementation of the fast erase and then burn them on CD, still occur in this phenomenon. but with SONY’s CD-RW discs no problem.
Comments: rewritable disc burners and burning software and have a great relationship Please solve the problem, engineers can consider the problem from various angles.
Case 3:
Problem Description: A user drives over security, drive customers to buy their own, according to the user that purchased in the market when the test drive, optical drive no problem, test data, such as disk and VCD discs can be properly read out, but returned home after the installation of optical drives, boot into the system, all the disc into the CD-ROM drive’s letter shows only a sample of CD tag. Users will drive back to the place of purchase to the test machine installed, the problem is complex.
Solution: After checking found that drive the data interface to turn on a data line, leading to the data drive not function properly identified.
Common Trouble mm Display category Show category IV failure fault
1, the definition of failure includes not only such example
equipment or components as shown by the failures, but also contains other components as caused by the poor in the display is not normal. In other words, the display is not necessarily the fault caused because the display device, should be fully observed and judged.
Second, the possible failure phenomenon
1, no significant boot, monitor sometimes or often not in power;
2, display color cast, jitter, or scroll, showing hair virtual, Huaping, etc.;
3, in some applications or configuration Huaping, dark (or black), ghosting, Death, etc.;
4, the screen parameters can not be set or modified;
5, brightness or contrast is not adjustable or adjustable range of small, screen size or location can not be adjusted or a smaller range;
6, after the sleep wake show abnormal;
7, display odor or sound.
three components may be involved in
monitor, graphics card and their settings; motherboard, memory, power supplies, and other related components. with particular attention to Other computer peripheral equipment and magnetic interference on the computer.
4, determine points / order
1, maintenance of appropriate preparation before
the latest video card driver
2, Environmental Inspection
1) The electrical inspection:
A. whether the mains voltage 220V + / -10%, 50Hz or 60Hz; the stability of electricity;
B. other reference power-type fault in the electricity of the inspected part. < br> 2) Connection check:
A. solid connection to the host display correctly (with special attention, when there are two display ports, is connected to the correct display port); cable connector pins are deformed, fracture phenomena, should pay attention to check whether the quality of the cable show good;
B. monitor market power is correctly connected, the power indicator is correct (whether light and color);
C. display abnormal, whether grounding line is not relevant. Special note: do not allow computer users to install ground maintenance engineers should be invited users to a formal electrician to install;
3) peripheral and host environmental inspection:
A. Check temperature and humidity are consistent with the manual (such as Diamondtron tubes require the use temperature of 18 ~ 40C);
B. monitor whether there are power-odor, smoke or abnormal sound (such as a crack, etc.);
C. Display card components have deformation, discoloration, or excessive temperature rise of the phenomenon;
D. graphics card is plugged in, can be re-inserted, with rubber or alcohol wipe graphics card (including the other board) and cheat section to check; host the dust is more for clearance;
E. surrounding environment whether disrupting chemicals exist (these disrupting chemicals include: fluorescent lights, UPS, speakers, hair dryer, phase by nearly ( 50 cm or less) of the other displays, and other high-power electromagnetic equipment, cables, etc.). Note the direction of the monitor display also may be due to the effects of geomagnetism on the display device interference;
F. for the color cast, jitter phenomena such as faults, can alter the display of the direction and location, check whether the fault phenomena disappear.
4) other checks and precautions:
A. Host power-up, has any normal self and running action (if any self-test to complete their calls, the hard disk light kept flashing, etc.), and if so, then check the display key or display card;
B. Charged moving against the direction of monitors and displays, after the power period of time (2 to 3 minutes) is also best not to carry the monitor.
3, failure to judge points
1) adjust the monitor and graphics card:
A. By adjusting the display of the OSD options, the most good return to the RECALL (factory state) state to check whether the fault disappears. for liquid crystal display, adjustment shall look at auto config button;
B. monitor the parameters are adjusted too high or too low (such as H / V-MOIRE This is to recover can not RECALL);
C. display the button can adjust the offset monitor whether the scope of the specifications;
D. display abnormal sound or abnormal odor, is beyond the display technology specification requirements (such as new display just used, there will be unusual odor; just when power is caused by reasons as degaussing sound, screen jitter, etc., but these are the norm). the display specifications, see Appendix 2 of (2);
E. graphics card specifications are available on the host (such as AGP 2.0 card is available in the AGP slot in the host medium).
2) BIOS configuration adjustment:
A. BIOS settings if the current use of the graphics card type or monitor the location of matching connection (that is, with the onboard graphics card, or an external graphics card; is the AGP graphics card or a PCI graphics card);
B. For does not support the automatic allocation of display memory, onboard graphics card, need to check the BIOS memory size displayed in compliance with application requirements;
the following minimum system checks should be carried out in software.
3) check the monitor / card Driver:
A. Monitor / card driver is matched with the display device, the version is appropriate;
B. monitor the driver is correct, if the driver provided by the manufacturer, it is best to use the drive manufacturers; < br> C. is loaded the appropriate Direct X drivers (including motherboard drivers);
D. If the system is equipped with a Direct X driver, use its available Dxdiag.exe command checks whether the fault display system. The program sound card device can also be used to inspect.
4) display properties, resources, check:
A. In the Device Manager to check whether there are other devices with the video card have the resources to conflict, if so, first go In addition to these conflicts equipment;
B. Display Properties settings are appropriate (such as: do not show the correct monitor type, refresh rate, resolution and color depth, etc., will cause ghosting, fuzzy, Huaping, jitter, and even black screen phenomenon);
5) operating system configuration and application of inspection:
A. Some of the system configuration files (such as: System.ini file) of the settings are appropriate;
B. display card technical specifications or if the function display driver support application needs;
C. the existence of other software and hardware conflicts.
6) hardware check:
A. When the display to adjust the normal, it should add the other components one by one to check what parts are causing display abnormal;
B. By changing different types of graphics card or monitor, check for the matching between them;
C. by replacing the corresponding hardware check it because the hardware failure caused display abnormal (the proposed change order: video card, memory, motherboard).
5, this class of fault finding processes
see Appendix I (d).
six cases
Case 1:
Problem Description: come across such a machine, strange phenomenon, models for the Flight to the Moon 2000 PIII/800, failure to boot was no regular, and sometimes can show into the system, but using 1-2 hours will appear hang, reboot nor display, only had for a long time and then boot, it can be displayed.
solution: run into this problem, first determine the hardware problem should be, open the case, see the board do not loose (Note: graphics and motherboard slot Lenovo stickers, stick very tight), for test pieces of it, has been replaced memory, CPU, power supply, are not the answer, and back to board it, split tear card association with the motherboard slot stickers, the feeling did not insert graphics in place and press it down, can go a little further, then suspected to be caused by poor contact with the motherboard not the graphics card, so the machine again to restore all the original parts, test machine, all normal.
Postscript: This case is because the graphics poor contact, causing the strange failure detection in the maintenance because of omissions (only view the graphics card is plugged in tight, without hands-on check), causing the maintenance process tedious.
Case 2:
Problem Description: On a Pentium machine, the user can not be said that every time you start to enter WIN98, cursor flashing in the upper left corner of the screen, crash; but you can enter Safe Mode .
solution: video card or monitor settings suspected improper, to enter safe mode, the display resolution set to 640 * 480, color set to 16 colors, restart in normal mode can be entered, but as long as the changes to distinguish between what rate or color, then the machine will not start; look inside the machine, in addition to user plus a LAN card, no other configuration, is it with the graphics card into conflict? disconnected network card, can normally start WIN98, to insert another card slot, start to detect the new hardware, load the complete drive, start, all normal.
Postscript: Since the card is not compatible with other components or crashes caused by the conflict, can start with the smallest systematic approach to test (the minimum system method is to retain only the motherboard, CPU, graphics card, power supply and other main components), first rule out the major components, and then test each other expansion cards.
Case 3:
Problem Description: Delta Force – Land Warrior, in the 810 (e) series motherboard running on the machine (with the Jubilee, the daily series), such as random with the graphics driver installed (which were driven by random disk installation is our usual style), entering the game screen, will inevitably lead to crashes.
Solution: The solution is to download the new version from the driver, upgrade.
Postscript: If you encountered in the actual maintenance of the failure to play 3D games crash, estimates may be graphics card failure, and with no spare parts replacement (for the maintenance of our home, is frequently encountered), may wish to download a Direct control from the software, through which block out AGP support. playing the 3D games, such as the crash does not appear, indicating the problem is may be out elsewhere (such as motherboard, memory). such as crashes, then explain in large part, this card is a failure.
Case 4:
Fault Description: Open Days 2200 P4/1.7G (for QDI P7LI-AL board), running over ex Huaguang Workgroup Edition software (with an ISA card encryption), such as the zoom display, then the left boundary can not be displayed.
solution: users buy new machines, the proxy Business for users to install ultra-En Group Edition software, a problem. for a new machine, fault remains, agency judged as Huaguang ISA card not compatible with this model, so that the pits home address. to the user Department, the complex is failure , insert a PCI graphics card showed normal, estimated not to machine failure. In the System Properties m m graphics performance, the two cells to reduce hardware acceleration to solve the problem.
common fault judging mm installation type to install Class Chapter failure failure
a defined example
such failure was reflected in the operating system or application software installed malfunction
two possible fault phenomenon
1, install the operating system, making paper replication crashes or error; during system configuration crash or error;
2, install the application software error, restart, crash, etc. (including replication and configuration process);
3, Hardware Installation After the system exceptions (such as black, does not start, etc.);
4, after the installation of application software does not uninstall, or uninstall not so.
three components may be involved in
disk drive, motherboard, CPU, memory , and other possible components, software.
4, determine points / order
1, maintenance of pre-prepared
1) Note that the data lines to bring the disk;
2) compatible with the latest version of device driver program.
2, Environmental Inspection
1) Software Installation
A. Check the connection hardware and appearance:
a) Check with the host connected to other devices are working correctly;
b) device between the cable is connected wrongly or fumbled. connection plug, pin Block access if there is deformation, loss, short-circuit phenomena;
c) check the error message carefully to determine the location may result in failure;
d) whether the odor observation system, components of the temperature;
e) CPU fan speed is too slow or unstable;
f) whether the drive is not working properly the sound.
B. Other aspects of inspection:
a) carefully control the software’s manual to confirm the machine’s software and hardware meet the requirements of the manual;
b) carefully observed the installation media is intact.
2) equipment installation
A. Check the equipment connected with the appearance of:
a) to install the equipment, parts are properly connected, the connection cable is intact, whether the lack of access needle needle, needle, or shorted phenomenon;
b) To install the equipment, parts of the production process is good;
c) I like the software installation.
B. Driver media check: device driver for the installation media is intact.
3, fault check points
1) operating system installation:
A. Check CMOS settings:
a) If necessary, please return to factory settings;
b) Close BootEasy function, turn off anti-virus , and close the BIOS write-switch;
c) pay special attention to the parameters of the hard disk, CPU’s temperature. to observe the self-test when the information is displayed and the actual hardware configuration match.
B. Installation media and target Media check:
a) check for viruses;
b) check the partition table is correct, the partition is activated. to use Fdisk / mbr command to ensure that the master boot record is correct (note the use of this command, if the machine can not be started, the original system to prove the existence of viruses or errors. hard disk initialization should be done);
c) whether the third party inspection system memory-resident programs.
the following procedure, suggested the minimum Software systems check (Note: a minimum system, the need to add and install the other drive).
C. installation process checks:
a) if the copy files, reports and other documents CAB wrong, can try in the original files to another medium (such as hard disk) on the re-install. If properly adopted, a problem with the original installation media, go check the media and the corresponding drive is faulty; if still can not copy, check the appropriate disk drive, data cable, memory and other components;
b) If the installation by covering the above issues, it is recommended if the change after the installation media can not rule out failure, it should first initialize the hard drive operation, and then reinstall (first the beginning of operation, it is best to completely remove the hard disk after partition). If that does not, then consider hardware;
c) the installation process, when it detects the hardware error, blue screen or crash, etc., it is first necessary restarted several times over (should be shut down restart), depends on passing; the other is under the minimum system software checks pass. If you can not, should be followed by checking software minimum system memory, disk, CPU (including the fan ), power supply and other components; if properly installed, is the minimum system software components other than the failure or configuration problems, this can be through the installation is complete, the stepwise addition of those components, and determine whether there is malfunction or improper configuration;
D. Hardware and …